“It’s been extremely different this year. I arrived at about 8am and the centre was packed with people before the shops had even opened,” he said.
Myer executive general manager of stores Tony Sutton said carparks filled up early, as did Highpoint’s 7000 spaces within four hours of opening on Saturday morning.
David Jones regional manager Volkan Ozturk said click and collect made life easier for shoppers, up to half of whom have left their Christmas shopping to the last minute.
“It is easier for customers and it’s a combination of the instore experience and online shopping,” he said.
The influx of traffic has been unleashing chaos on the roads.
The traffic at Westfield Fountain Gate threw public transport and drivers into disarray yesterday, but Knox centre manager Rachel Duggan said rush was planned for.
“We are at capacity of staff with additional roaming concierge staff, security, traffic managers across all of our sites,” she said.
Three Ventura Bus routes were delayed and Westfield Doncaster suffered from a traffic logjam on Friday, as queues spilt along Doncaster Rd and into George St.